Complaints

It can always happen that something does not go entirely as planned. We advise you to first make complaints known to us by emailing [email protected].

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

It is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at: https://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the platform of the European Union.